Shipping policy

As a small ecommerce business we strive to ensure customers receive their order promptly and in the perfect condition that they would expect. We trust that our customers will make us aware of any issues within 48 hours of delivery. If there is an issue with your order please email us at charlotte@thecotswoldillustratedcompany.co.uk with your order number and address in the subject line so we can help.

We process orders within 3-5 business days and post via Royal Mail

UK: Tracked 48hr Small Parcel/Medium Parcel

USA & AUSTRALIA: Royal Mail International Tracked

Shipping and delivery dates are outlined in the delivery section upon checkout.

Automated processing and postage confirmation will be sent to the email address provided upon checkout. 

IMPORTANT:  Please consider the weather and surroundings in your region and arrange a designated package safe space for your delivery if you won't be there to accept the delivery. We cannot take responsibility for damaged, neglected or lost deliveries, however, we can open an investigation with Royal Mail through our proof of postage receipts.

CUSTOMS: The buyer is responsible for any customs fees relating to the order/delivery.

By purchasing from us you are agreeing to our shipping policy.