Shipping policy

As a small ecommerce business we strive to ensure customers receive their order promptly and in the perfect condition that they would expect. We trust that our customers will make us aware of any issues within 48 hours of delivery. If there is an issue with your order please email us at charlotte@thecotswoldillustratedcompany.co.uk with your order number and address in the subject line so we can help.

We process orders within 3-5 business days and post via Royal Mail.

UK: Tracked 48hr Small Parcel/Medium Parcel — typically delivered within 2-4 business days of dispatch.

USA & AUSTRALIA: Royal Mail International Tracked — please allow 7-14 business days for delivery after dispatch. Please note that while we ship promptly, international delivery times can vary due to customs processing.

Shipping and delivery dates are outlined in the delivery section upon checkout.

Automated processing and postage confirmation will be sent to the email address provided upon checkout.

IMPORTANT: Please consider the weather and surroundings in your region and arrange a designated package safe space for your delivery if you won't be there to accept it yourself. We cannot take responsibility for neglected, damaged or lost deliveries once it's left us in the studio, however, we can open an investigation with Royal Mail through our proof of postage receipts.

CUSTOMS: The buyer is responsible for any customs fees relating to the order/delivery. For US customers, orders under $800 are generally not subject to import duties, however please check with your local authority.

By purchasing from us you are agreeing to our shipping policy.