Refund policy

Returns & Refunds

We offer a 30-day return window from the date you receive your order. Returns are reviewed on a case-by-case basis and are not guaranteed. Please note that personalised items are non-returnable.

To be eligible for a return, items must be unused, in their original condition, and in unopened packaging with intact branded seals. All prints arrive in protective cellophane so any defects can be checked without opening. Proof of purchase is required.

To request a return, please contact us via the website contact form, or email charlotte@thecotswoldillustratedcompany.co.uk with your order information.

If approved, we’ll provide return instructions. Items sent back without prior approval will not be accepted.

Damages or Issues
Please inspect your order on arrival and contact us promptly if your item is damaged, defective, or incorrect.

Exchanges
To exchange an item, return your original purchase first. Once approved, you can place a new order using a discount code we’ll provide.

EU Customers – 14 Day Cooling-Off Period
If your order is shipped to the EU, you may cancel or return within 14 days for any reason. Items must remain unused, in original packaging, with proof of purchase.

Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us via the website.